Last updated: October 2026
Every artwork, print, book, and order is prepared with great care. We want you to love what you receive.
If something is not right with your order, please contact us and we will do our best to help.
Eligible items may be returned within 7 days of delivery for a refund, less original shipping costs.
Before sending anything back, please contact Mindi Oaten Art with your order number and the reason for the return so we can confirm return eligibility and provide instructions.
To qualify for a return:
For valuable artwork, we recommend using a trackable and insured shipping service.
We cannot be responsible for returned items that are lost or damaged in transit before they reach us.
The following items are generally not eligible for return unless they arrive damaged, defective, or materially different from what was ordered:
Original artwork may also be marked final sale on the individual product listing.
If an item has special return conditions, those conditions will be stated on the product page before purchase.
Many fine art prints are produced specifically for each order.
Made-to-order does not automatically mean that a print cannot be returned. However, the print must still meet the return conditions above and be returned in original condition.
Minor differences in color, texture, cropping, or appearance caused by monitors, materials, printing processes, or the handmade nature of the work are not considered defects.
If you believe your print was produced incorrectly, please contact us with photos so we can review it.
Collectors Club is a monthly membership rather than a standard one-time product purchase.
Cancelling your Collectors Club membership stops future renewals but does not automatically refund a monthly order that has already been processed.
If you have a concern about a recent Collectors Club charge or mailing, please contact us and we will do our best to help.
Please see our Cancellation Policy for full membership cancellation details.
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.
Whenever possible, please include:
For shipping damage, contacting us within 48 hours of delivery is very helpful because carriers may have claim deadlines.
Depending on the situation, we may offer a replacement, refund, repair, or another appropriate solution.
Once an approved return is received and inspected, we will confirm the status of your refund.
Approved refunds are issued to the original payment method.
After we submit a refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.
Original shipping charges are generally non-refundable unless:
Return shipping costs are the responsibility of the customer unless otherwise agreed.
If you would like to exchange an eligible item, please contact us before returning it.
Because many products are limited, handmade, or made to order, we cannot guarantee that the same item or size will still be available.
Production and delivery times vary depending on the product and shipping destination.
Many fine art prints are printed to order and may require additional production time before shipment.
Please refer to our Shipping Policy and the individual product page for current production and delivery information.
If you have been notified that a refund has been issued but do not see it yet, please allow time for your bank or payment provider to process it.
If the refund still has not appeared after the expected processing period, please contact your bank or card provider first, then contact us if you need additional assistance.
Mindi Oaten Art LLC
Durant, Oklahoma, USA
Website: mindioaten.com
Email: mindi@mindioaten.com
