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Frequently Asked Questions

Frequently Asked Questions

These are a few of the most common questions I get asked.  If you have additional questions feel free to email me:  mindi@mindioaten.com

Shop Currency? The Shop is in Canadian Dollars, so our awesome U.S. costumers receive the exchange rate on their Credit Card or Paypal account (which is an awesome savings in your favor), you can change the live exchange rate at the top of the website. Beside the search button there is a little tab that shows CAD. You can change this to USD to see the conversion.

HOW DO I BUY AN ORIGINAL?  I create many, many paintings each year either painting on stage or paint in studio and release them in collections/or prints several times per year.  This will be well advertised beforehand via social media, my blog, and mailing list.  These paintings tend to go pretty quickly, so be sure to be prompt!
Originals will be available here

 

 

CAN I COMMISSION A PAINTING

 Please use the contact form on this page to contact Mindi Oaten Art, Commissions time is extremely limited. 

Commissions take 3-12 weeks to complete, however, keep in mind that the schedule has limited space for the year.  Please reply to correspondence in a timely manner to be sure that your commission spot does not pass us by!

Please note that Mindi Oaten retains all rights to the artwork.  The commissioner has the right to display the artwork in their home or business.  Artwork may not be resold or reproduced for profit in any way without the artist's written permission. Please let me know if you are interested in purchasing full rights to your painting. 

PRINT QUALITY & DETAILS:  All reproductions in my shop are Giclee reproductions and are created using a huge, very fancy printer that uses a wide range of inks applied so finely you cannot see the dpi a bit and are very long-lasting.  They are printed on flat artist canvas and can be matted, dry-mounted, or stretched over wooden stretcher bars.  The prints are frequently mistaken for originals.   The fine art printer leaves a 1 inch white bleed border on the flat prints so you will never loose any of the artwork when framed.

I have the options to purchase a flat un-matted, unframed print on canvas, as well as the option of a pre-stretched canvas print. Below are photo’s of the two options. Pre-stretched canvas prints are stretched on wood stretcher bars, coated with a UV protected coating and wired to hang.

 

All Giclee Reproductions are printed to order by a local printing house and take about 12-14 days to arrive back in our studio, package, and to be ship to you.  

Please do not use any form of tape (including washi tape) on the front of your new print as it will pull the pigment from the canvas.  

YOU WOULD LIKE A LARGER PRINT?  The prints in my shop are only available up to 18x24 (Rectangle) and 24x24 (Square) inches. This is because the image quality and the delicacy of the details are very important to me and add to the value of my work.  
If you are interested in filling a large area of your wall with my artwork (which is awesome - thank you!!) I recommend putting together a collection of 3-4 pieces.  I offer collector discounts on multiple prints.  Email mindi@mindioaten.com to discuss that.

 

HOW IS MY ARTWORK GOING TO BE SHIPPED?
Originals:

  • All artwork is wrapped in paper, padded extremely well, and sent in a well-fitting sturdy cardboard box.  
  • Most artwork will ship via Canada Post and USPS (If shipping address is in the US and most packages arrive within 2-14 days (domestic) from time of shipping (includes tracking & insurance).  International shipments will be sent via Canada Post or other carrier.  International buyers (Outside Canada/US), please note that shipping charges may vary from the amount you pay at checkout.  Please email me with questions or to get an estimate. 


If you prefer to ship your large painting we will use a freight service to expertly handle the painting and deliver it right to your living room ($100-500) 

Prints:  

  • All prints are handled with the utmost care; packaged beautifully in paper.
  • Prints 8x10 and smaller are mailed in a sturdy flat mailer while prints 11x14 and larger are mailed in a thick tube.  

Detailed shipping information here 

CAN I PICK UP MY ARTWORK FROM YOUR STUDIO?  Absolutely!  You are also welcome & encouraged to pick up your artwork in person at my studio in Cochrane, Alberta.    

 

FRAMING:  I highly encourage framing all your prints and originals.   You can order prints either stretched or on flat canvas. For flat canvas prints, you will probably be able to find a frame that fits your work easily enough.  I typically use common frame sizes.  Michaels, Pottery Barn, IKEA, and most art stores will have a nice variety.  Don't forget the mat and be sure to use acid free adhesive!  

 

RETURNS: Every order, commission, and sale is handled with extreme care and as much clarity and transparency as possible.  My goal is for you to be completely thrilled with your purchase!  Because of this, all sales are final except in certain situations.  Please email: mindi@mindioaten.com
Please take the time to read descriptions carefully and the check colors on multiple screens if you are concerned about minor share variations.  I try my best to represent the colors and tones in my work completely honestly and clearly.

 

STOCKISTS & GALLERIES:  I am honored you would like my artwork on your walls and in your shop!  Gallery owners, please send me an email to discuss your gallery and ideas.  mindi@mindioaten.com Shop Owners: I offer my Giclee Prints at wholesale to select shops.  YOU MAY NOT RESELL ARTWORK (prints or originals) WITHOUT WRITTEN PERMISSION

  

DONATING ARTWORK FOR CHARITY:  I donate a set number of prints to charitable causes each quarter.  Please email your request to: mindi@mindioaten.com

 

INTERIOR DESIGNERS:  I love working with designers because I love it when my artwork lives in a fine looking room.  I offer designers a discount on Giclee prints.  Please email mindi@mindioaten.com so we can set up a specific coupon code for you to use frequently.  I do not offer discounts on original paintings nor do I allow my work to be marked up without consent.

 

PRESS:  I love working with bloggers, editors, and writers.  There are many images on my site that you are free to use for your article.  Please credit both me if you want to use the photo’s, if you have any questions, please email me: mindi@mindioaten.com

 

Billing Terms and Conditions found here

 

Please note that I retain all rights to all artwork, even that of sold and commissioned originals.  The collector has the right to display the artwork in their home or business forever.  Artwork may not be resold or reproduced for profit in any way without the artist's written permission.

Please let me know if you are interested in purchasing full rights to your painting. 

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Bless You!