Refund Policy
Returns:
Every order, commission, and sale is handled with extreme care and transparency. Our goal is for you to be completely satisfied with your purchase! If for any reason you are not satisfied, we offer a full refund (minus shipping) within 7 days of receiving the artwork. The artwork must be returned in the same condition it was received and in the original packaging.
If you have any questions, please feel free to contact me.
Refunds (if applicable):
Once we receive and inspect your return, we will notify you via email of its receipt and whether your refund has been approved. If approved, the refund will be processed and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable):
If you haven’t received your refund, first check your bank account again. Then, contact your credit card company—it may take some time before your refund is officially posted. Next, contact your bank, as processing times may delay posting. If you’ve done all this and still haven’t received your refund, please contact us at mindi@mindioaten.com.
Shipping:
Packaging is important to us. We take great care to ensure your artwork arrives safely while keeping shipping costs reasonable. We use both USPS and Canada Post, and most packages arrive within 4-12 business days (domestically) from the time of shipping. Please note that all reproduction artwork is printed to order and may take up to 2 weeks for the printer to process due to volume.
You are also welcome and encouraged to pick up your artwork in person at my studio in Cochrane, Alberta.
Privacy Policy
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase from our store, as part of the buying and selling process, we collect personal information such as your name, address, and email. When you browse our store, we also automatically receive your computer’s IP address to help us understand your browser and operating system.
With your permission, we may send emails about our store, new products, and other updates.
SECTION 2 - CONSENT
When you provide us with personal information to complete a transaction or return a purchase, we imply your consent to collect and use it for that specific reason. If we ask for your information for secondary reasons, like marketing, we will ask directly for your consent or provide an opportunity to opt out.
You may withdraw consent at any time by contacting us at mindi@mindioaten.com or mailing us at:
Mindi Oaten Art, 45 Lone Pine Cres, Calgary AB T3R1B9.
SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products. Your data is stored securely through Shopify’s data storage and databases, protected by a firewall.